FAQ

Is there a subscription fee?

There is absolutely no subscription fee or tricky rules with Bento Club. You can order for just one day or order ahead for the entire week. There is no minimum of any sort.

What happens if I miss my pick-up time?

We will always call you before we leave and wait for you if it won't cause delays to people who are waiting at the next stop. In the event where you do miss the pickup, you can meet us at the next stop. Or we’ll make our best effort to circle back after we finish at the last stop, which is usually around 12:40pm. If all else fails, we will offer your food to the driver.

Do I need to tip the driver?

No tipping needed! However, if you miss your pick-up and our drivers go out of their way to drop it off for you, a $4 tip is recommended.

Can I cancel my order?

Yes! Cancellations are accepted before 10am on the day of delivery. You can cancel your order from the Profile page. We'll issue the refund immediately.

Can I change my delivery location?

Yes you can. Similar to cancellations, you can only change it before 10am on the day of delivery. You can do it from the Profile page. Look under Recent Orders.

What happens when the driver arrives early?

Sometimes we arrive earlier than the scheduled time. Don’t worry; we never leave early. Drivers will stay til the end of the scheduled time window before we move on to the next stop.

What happens when the driver is late?

No matter how late things are, we will stay at each stop for at least 10 minutes, giving everyone enough time to come by after they have received the arrival text message.

I didn’t receive the receipt email. What happened?

95% of the time the email got filtered to your Spam or Promotion folder. Please mark our emails as Not Spam to help us keep you posted on your orders. If you still don't see it, the order probably didn’t go through. Please make sure to complete the entire checkout flow.

Group Pickup + 5% Reward

How do I offer lunch pickup to friends?

Just place your own order as usual. You’ll get an invite link at the end, which you can paste in chat (e.g. Slack) or send directly to friends. After they use the link to order, we’ll text you their order numbers at 11am so you can pick up for them at lunchtime.

Where is this invite link?

It's shown on the order success page. In case you missed it, you can also find it in your email/sms receipt or Profile page if the link hasn't expired.

Does the link expire?

Each invite link is tied to a specific date. Friends can join your Group Pickup anytime before 10:45am on the day of delivery. The link expires after that.

What if I cancel my order?

We will inform everyone in your group right away. Please do your best to reassign a new volunteer to pick up for everyone, or tell your friends directly that they need to pick up their own lunch.

What is this 5% reward?

Even though most people are happy to pick up lunch for friends for free, we are offering you a delivery credit that's worth 5% of your friends' combined order value so you get some free delivery from us too. Thank you for being a great friend!

Do I still get the Referral Bonus?

Yes. If your friend is new to Bento Club, both of you will still get the referral bonus.

When do I get my reward?

We process rewards daily. You'll receive a text message at 4pm that shows how much delicery credit you've earned that day.

Your Cart

Pickup Location

Payment

Change Pick up @ 201 2nd St.
12:00-12:20
Subtotal $0.00
Tax & Fees info_outline $0.0
Sales Tax: $0.00
Restaurant Surcharge / Healthy SF: $0.00
SF Bag Fees: $0.00
Service Fee $0.00
Delivery Credit $0.00

Total $0.0
Change No card on file
Pick up for friends info_outline
$0.00
You'll get a text message when we arrive.
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Subtotal $0.00
Tax & Fees info_outline $0.0
Sales Tax: $0.00
Restaurant Surcharge / Healthy SF: $0.00
SF Bag Fees: $0.00
Service Fee $0.00
Delivery Credit $0.00

Total $0.0
Place Order
$0.00

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    error_outline Remember to add some items to your order!
    Monday, 1/8
    8x Delicious Bento
    Everything
    $0.00
    Example Bento
    Example Restaurant
    Thing sliced rib eye cooked in dashi, mirin, and soy sauce.
    Delivery Date
    Special Request
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    Pick 2
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